As a UK-based business, Scotia UK plc seeks to comply with the provisions of the Data Protection Act 1998, the new General Data Protection Regulations 2018, and related legislation by ensuring that any collection and use of personal information is lawful and fair.

You can use without disclosing any personal data. However, we need to capture certain information from you, or about you, in order to offer certain site functions or services. This policy describes the information collected by Scotia UK plc and our use of that information. If you have any comments or questions, please contact us.

Information gathered

We collect personal data that you may volunteer so that you can receive further information or services from Scotia UK plc. Examples include the following:
  • Requesting information about our services
  • Offering feedback on
  • Requesting brochures, product information or case studies from the Scotia UK plc marketing team
  • Requesting brochures, product information or case studies for delivery by post
  • Subscribing to the Scotia UK plc newsletter
In 1 and 2 above, you must supply a name and a valid email address (and fill a field detailing your enquiry) as a minimum. You can also volunteer additional information (job title, company name, telephone number).

In 3 above, you must supply a name and a valid email address (and fill a field detailing your enquiry) as a minimum. You can also volunteer additional information (publication/company name, address details and telephone number).

In 4 and 5 above, you must supply your name, email address, job title, organisation name, address and telephone number. You can opt not to be contacted by Scotia UK plc after your initial enquiry has been handled; otherwise it will be retained for use by Scotia UK plc's sales and marketing teams (though you can, at any time, request no further contacts by emailing

Use of Information

Information is collected so that Scotia UK plc can:
  • administer, maintain and improve the technical efficiency of its services
  • research and develop improvements to its services
  • communicate with users regarding its services, via the web, email, post or telephone
  • offer related, value-added or personalised services to users
  • manage customer relationships, and compile aggregated (non-personally identifiable) statistical information
For example (looking at the instances detailed in 'Information gathered' above):
  • names and contact details are collected and stored by Scotia UK plc to allow us to contact users, or respond to queries, about Scotia UK plc and its services
  • where requested, email addresses and telephone numbers help us if we experience problems in making a postal delivery
  • we also use the email address to send reminders about any updated or new downloads made
  • newsletter subscriptions can be ended, and relevant personal details can be amended, at any time by clicking on the relevant links included in each newsletter
Data relating to website usage patterns is also collected for the purposes of compiling aggregated statistical information to facilitate the provision of our services.


We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss
All our employees and data processors who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' and users' personal data. We ensure that your personal data will not be disclosed to government authorities except if required by law or other regulation.

Information will not be provided to third parties without your express permission. Although we use available technology to retain and protect this data and information, due to the nature of internet communications, we cannot guarantee or warrant that your transmission is secure.

Links to other sites

Scotia UK plc's website contains links to other websites. Scotia UK plc is not responsible for the data protection policies and/or the content of these other websites. When visiting such sites we urge you to be an informed surfer and exercise caution when providing any personal details.

Your consent

By submitting your information you are consenting to our use of it for the uses specified above.

Correcting or changing information

As Scotia UK plc expands its range of products and services and makes appropriate changes to its website, we will endeavour to refresh this policy. We encourage you to refer to this policy on a regular basis for updates. This policy will be modified from time to time without prior notice to its users. Please notify us via if you wish to modify your information (newsletter subscribers can terminate their subscription or amend their personal details at any time by clicking on the relevant links included in each newsletter).